C&S Marketing

Problem 1: Unable to manage promoter activity, handiness of personnel and their working schedule. One of the main ways of a Call Center is by hiring an agency that will grip the discovers amongst them and customers in term of providing the portions. But the main brain-teaser of doing it so, the accompany who provide the proceedss brush asidenot monitor the imposes between the agents they hired in term of their exploit and judgment of conviction consumption. This main worry will lead to lose and could considerably be a waste in term of bills and epoch. The ascendant that we tummy provide would be a second-by-second real-time observe of agent activity and displays statistics, much(prenominal) as the longest waiting call, on the supervisors computer screen. The supervisor can track agent capital punishment and react to potential call traffic backups before service levels slip. They can review presents in tabular and graphical garnish reports of what has hap pened so far in the day in your call center. Customizable performance indicators use a red crystalize-green light illustration to show visually when your resources be functioning immaterial of grateful levels. Also, a customizable graphs show the trends of selected statistics. Start at the highest level, such as all agents, and drill down to what individual agents be doing on an hour by hour basis.

By having this technology, the company actually can save a lot of money by hiring just few good agents to do the calls and they can monitor each of the calls in case of emergency. Problem 2: No mechanism for forecasting demand (inabilit y to identify and probe the grass calls th! at need to be used and provide fact teaching or new products the callers are looking for). some other problem that a call center would be reflection up is a mechanism that can used to catch emerge how galore(postnominal) agents we need to use in a specific time or in a certain time. This is the biggest problem of some(prenominal) companies are having which they can lead to a waste and let out profit. It happens because most...If you want to get a full essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay